Kubeez provides digital services (content generation) that are delivered immediately upon purchase. By purchasing credits or subscriptions and accepting our Terms & Conditions, you explicitly consent to the immediate performance of the digital service and acknowledge that you lose your right of withdrawal, in accordance with Article 16(m) of EU Directive 2011/83/EU, EU Directive 2019/770/EU, Romanian Government Emergency Ordinance 34/2014, and Romanian Law 74/2022.
1. No Refund Policy for Digital Services
All purchases of credits and subscriptions are final and non-refundable. This policy applies because:
• Kubeez provides digital services (AI-powered content generation) that are not delivered on a physical medium
• By purchasing credits or subscriptions, you explicitly consent to the immediate performance of the digital service
• By accepting our Terms & Conditions, you acknowledge that you lose your right of withdrawal for digital content
• This exemption is in accordance with Article 16(m) of EU Directive 2011/83/EU and Romanian Government Emergency Ordinance 34/2014
Credits, whether purchased individually or allocated through subscriptions, cannot be refunded once purchased, regardless of whether they have been consumed (used for content generation) or remain unused.
2. Service Failures & Technical Issues
If Kubeez experiences technical failures, outages, or billing errors that prevent you from using purchased credits, we will provide service credits, extensions, or technical remedies to restore your access. This is separate from refunds and applies only to service failures caused by Kubeez. Contact support with details so we can investigate and resolve the issue promptly.
Statutory guarantees and remedies under Romanian consumer protection law remain available for defective services, but do not entitle you to refunds for digital content purchases.