Credits, subscriptions, and software features are provisioned immediately after successful payment confirmation. You receive an email receipt and the credits become available in your account dashboard.

For large enterprise deployments, provisioning may require manual activation within one business day. If additional verification is needed, we will contact you via the email associated with the account.

In rare cases where we provide physical onboarding materials or marketing kits, shipping is handled via tracked courier services. Estimated delivery times and carriers are communicated before dispatch.

Customs duties, import taxes, or additional carrier fees are borne by the recipient. We provide all necessary documentation to facilitate clearance.

If digital access is not available within 60 minutes of payment, please reach out to [email protected] with your order details so we can prioritise a fix within 24 hours.

For physical shipments, notify us within 7 calendar days if tracking shows no movement or if the parcel arrives damaged. We will coordinate with the carrier to re-ship or refund where appropriate.

You can review the status of your purchases and credits within the account dashboard. Any planned downtime or maintenance that might impact fulfilment is announced on our status page.

We reserve the right to modify delivery processes to comply with regulatory requirements or improve service quality. Material changes are communicated through email or in-app notices at least 14 days in advance.